CRM Executive

Gzira, Malta


Full-time / Malta

EnergyCasino is one of the fastest-growing gaming businesses in the world. With innovative casino entertainment experiences and first-class customer service, we always aim to give our players the best gambling experience in the industry. We believe it’s possible to provide world-class service while enjoying a fun, multicultural working environment where everybody’s opinion matters.

We are now looking for a bright, creative and motivated individual to join our CRM team, who will be assisting the CRM Manager in the creation of innovative campaigns and execution of daily CRM operational tasks. 

Key Responsibilities:

  • Collaborating with the CRM Managers, Content and Customer Service to ensure smooth campaign execution and minimum campaign-related customer contacts.
  • Setting up and test all send-outs (email, SMS, onsite inbox) around global and local promotions.
  • Setting up casino tournaments and bonus offers and ensure they are launched on time and scheduled as requested.
  • Managing prize payouts in regard to CRM promotions such as cash and bonuses.
  • Being the first point of contact for campaign-related queries raised by the Customer Service Team.
  • Improving email templates ensuring they are aligned with the company and product branding guidelines.
  • Testing and giving feedback on any new back office development releases.
  • Being the go-to expert for advice on CRM promotional tools and bonus functionalities.
  • Identifying gaps in current tool capabilities and suggest/request improvements.
  • Collaborating with the Design Team for any ad-hoc creative asset requirements, when needed.
  • Monitoring send-out performance, advise on testing new offers and communication channels, to optimize performance.
  • Creating Standard Operating Procedure documents when needed.
  • Ensuring compliance with all applicable regulations and legislation.
  • Executing any additional work that may be handed by Head of CRM directly.

Essential Requirements:

  • Minimum 1-year experience in Online Gaming, preferably in Customer Support, VIP, or Casino Operations.
  • Strong command of the English language.
  • A native level in Polish or German or Hungarian would be a big plus. 
  • Basic knowledge of excel.
  • Team player with the ability to build good working relationships. 
  • Ability to work well under tight deadlines and multi-task.

Secondary Requirements:

  • Experience with/Knowledge of CRM channels; email, SMS, web push.
  • Basic knowledge of html.

What we offer:

  • Funding for training and self-development.
  • One month of remote work from abroad per year. 
  • Fruit, snacks and Monday breakfasts. 
  • Company taxi for late shifts. 
  • Private Hospital and Clinic Health Insurance. 
  • Relocation aid. 
  • Gym/Travel Allowances. 

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