Finnish Customer Support Agent

Gzira, Malta



FINNISH CUSTOMER SUPPORT AGENT 

Full-time / Malta

EnergyCasino is one of the fastest-growing gaming businesses in the world. With innovative casino entertainment experiences and first-class customer service, we always aim to give our players the best gambling experience in the industry. We believe it’s possible to provide world-class service while enjoying a fun, multicultural working environment where everybody’s opinion matters.

We’re now looking for a Finnish Speaking Customer Service agent to join our growing Customer Support team. If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. 


Key Responsibilities:

  • Acting as an ambassador for the company as first point of contact.
  • Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
  • Being up-to-date with promotions, competitions and special offers that we promote to our customers.
  • Respond and interact effectively with customers via a different number of channels.
  • Handle, resolve customer complaints and provide technical support to customers.
  • Liaising with other departments across the business.
  • Reporting of market activities and urgent matters such as downtime and multi-user problems to third parties and Management.
  • Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Contribute to the ongoing development and improvement of the company customer experience.
  • Provide feedback on the efficiency of the customer service process.


Key Competencies:

  • Full proficiency in English and Finnish.
  • Previous customer service experience .
  • Comfortable working within a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to demonstrate and work on own initiative.
  • Proven interpersonal skills, positive attitude and ‘can do’ spirit.
  • Accuracy and great attention to detail.
  • Excellent team player.


What we offer:

  • Funding for training and self-development.
  • One month of remote work from abroad per year. 
  • Fruit, snacks and Monday breakfasts. 
  • Company taxi for late shifts. 
  • Private Hospital and Clinic Health Insurance. 
  • Relocation aid. 
  • Gym/Travel Allowances. 



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