Hungarian Customer Service Agent

Gzira, Malta


Customer service representative job description template

HUNGARIAN CUSTOMER SERVICE AGENT

Full-time / Malta

We’re currently looking for a Hungarian speaking customer support agent to join our dynamic international team, located in sunny Malta! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. 


Key Responsibilities:

  • Providing the highest level of support to customers via email, phone and live chat.
  • Assisting users with games, payment issues and providing all necessary information related to our products and services.
  • Adequate handling of customer complaints.
  • Translations for the Customer Support Department, and any other department in the company as required.
  • Propose and initiate changes for improvement and solutions.


Key Competencies:

  • Excellent communication skills in business English and a native level in Hungarian language (both spoken and written).
  • Strong computer skills and experience working within a similar office based position.
  • Problem solving skills and customer focus skills.
  • Patience, empathy, flexibility.
  • Ability to perform under pressure and ‘’can do’’ attitude.
  • Strong team player.
  • Online gaming experience would be an asset.


What we offer:

We look for accountable and reliable candidates who are drivers of change within this industry, who look for a challenge and work well within a team environment.

As a company we in turn pride ourselves in offering more than just a 'job'. We offer a space for learning, career development and an environment whereby every person has a voice.

If this is what you are looking for, we look forward to receiving your CV!


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