Hungarian Customer Service Agent

Gzira, Malta


Full-time / Malta

We’re currently looking for a Hungarian speaking customer service agent to join our dynamic international team, located in sunny Malta! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. 

Key Responsibilities:

  • Responding promptly and effectively to incoming customer enquiries through various channels including live chat, phone and email.
  • Building and developing customer relationship.
  • Ensuring that more complex customer issues are followed up and resolved in a timely manner.
  • Giving feedback on recurring customer issues Team Leader/Shift Leader and relevant internal departments.
  • Contributing to the ongoing development and improvement of the customer experience.
  • Supporting implementations of new products, processes and policies.
  • Contributing towards successful achievement Customer Support KPI’s as well as your own individual productivity and agent satisfaction targets.
  • Achieving high levels of first-call resolution for all customer contacts.
  • Performing translations for the Customer Support Department and any other department in the company as required.

Key Competencies:

  • Excellent communication skills in business English and a native level in Hungarian language (both spoken and written).
  • Strong computer skills and experience working within a similar office based position.
  • Problem solving skills and customer focus skills.
  • Patience, empathy, flexibility.
  • Ability to perform under pressure and ‘’can do’’ attitude.
  • Strong team player.
  • Online gaming experience would be an asset.

What we offer:

  • Attractive remuneration.
  • Benefits such as Health Insurance and child sick leave, amongst others. 
  • International work environment. 

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