Japanese Speaking Fraud and Payments Analyst

Gzira, Malta


Full-time / Malta

We are now looking to recruit a Fraud & Payment Analyst who is fluent in Japanese to join our dynamic international Team of one of the leading online iGaming Operators, located in sunny Malta!

Key Responsibilities:

  • Review the financial activity of online customer accounts.
  • Handle KYC process.
  • Analyse and process withdrawal requests via different payment methods offered and follow established internal procedures.
  • Accurately process customer bank deposits.
  • Keep up to date with internal processes changes.
  • Ability to work within a high paced and dynamic environment.
  • Investigate payments issues.
  • Focused on fast resolution of payment related queries when assisting customer service agents via email and chat.
  • Maintains the quality of interactions with customers.
  • Performs ad hoc tasks are required by the business to support new product launches and/or promotions

Key Competencies:

  • Full proficiency in English and Japanese and excellent communication skills in the language.
  • Previous Igaming experience with a strong understanding of gaming background.
  • Strong analytical and commercial capabilities.
  • Ability to work within defined procedures and guidelines.
  • Ability to diagnosis problems and assess alternative solutions.
  • Ability to demonstrate and work on own initiative.
  • Flexible to work shift-patterns.
  • Accuracy and great attention to detail.
  • Strong communication skills.
  • Excellent team player.
  • Experienced with both inbound and outbound contacts via chat, email and phones

What we offer:

  • Funding for training and self-development.
  • One month of remote work from abroad per year. 
  • Fruit, snacks and Monday breakfasts. 
  • Private Hospital and Clinic Health Insurance. 
  • Gym/Travel Allowances.
  • Assistance with relocation

We look for accountable and reliable candidates who look for a challenge and work well within a team environment.

As a company we in turn pride ourselves in offering more than just a 'job'. We offer a space for learning, career development and an environment whereby every person has a voice.

If this is what you are looking for, we look forward to receiving your CV!

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