We’re currently looking for a Polish speaking customer support agent to join our dynamic international team, located in sunny Malta! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.
Key Responsibilities:
Responding promptly and effectively to incoming customer enquiries through various channels including live chat, phone and email.
Building and developing customer relationship.
Ensuring that more complex customer issues are followed up and resolved in a timely manner.
Giving feedback on recurring customer issues Team Leader/Shift Leader and relevant internal departments.
Contributing to the ongoing development and improvement of the customer experience.
Supporting implementations of new products, processes and policies.
Contributing towards successful achievement Customer Support KPI’s as well as your own individual productivity and agent satisfaction targets.
Achieving high levels of first-call resolution for all customer contacts.
Performing translations for the Customer Support Department and any other department in the company as required.
Key Competencies:
Excellent communication skills in business English and a native level in Polish language (both spoken and written).
Strong computer skills and experience working within a similar office based position.
Problem solving skills and customer focus skills.
Patience, empathy, flexibility.
Ability to perform under pressure and ‘’can do’’ attitude.
Strong team player.
Online gaming experience would be an asset.
What we offer:
Attractive remuneration.
Benefits such as Health Insurance and child sick leave, amongst others.
International work environment.
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