Spanish Customer Service Agent

Gzira, Malta


SPANISH CUSTOMER SERVICE AGENT

Full-time / Malta

EnergyCasino is one of the fastest-growing gaming businesses in the world. With innovative casino entertainment experiences and first-class customer service, we always aim to give our players the best gambling experience in the industry. We believe it’s possible to provide world-class service while enjoying a fun, multicultural working environment where everybody’s opinion matters.

We’re now looking for a Spanish Speaking Customer Support agent to join our growing Customer Support team. If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. 


Key Responsibilities:

  • Responding promptly and effectively to incoming customer enquiries through various channels including live chat, phone and email.
  • Building and developing customer relationship.
  • Ensuring that more complex customer issues are followed up and resolved in a timely manner.
  • Giving feedback on recurring customer issues Team Leader/Shift Leader and relevant internal departments.
  • Contributing to the ongoing development and improvement of the customer experience.
  • Supporting implementations of new products, processes and policies.
  • Contributing towards successful achievement Customer Support KPI’s as well as your own individual productivity and agent satisfaction targets.
  • Achieving high levels of first-call resolution for all customer contacts.
  • Performing translations for the Customer Support Department and any other department in the company as required.


Key Competencies:

  • Excellent communication skills in business English and a native level in Spanish language (both spoken and written).
  • Strong computer skills and experience working within a similar office based position.
  • Problem solving skills and customer focus skills.
  • Patience, empathy, flexibility.
  • Ability to perform under pressure and ‘’can do’’ attitude.
  • Strong team player.
  • Online gaming experience would be an asset.


What we offer:

  • Attractive remuneration.
  • Benefits such as Health Insurance and child sick leave, amongst others.
  • International work environment.




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